Frequently asked questions

Cash on Delivery, UPI or bank transfer (NEFT/IMPS). No card or bank details are ever entered on this site, and orders only ship once they are confirmed.

Zelle, Venmo or credit/debit card. We confirm your order, then email our Zelle or Venmo details, or a secure card payment link. No card details are ever entered on this site, and orders ship once payment is received.

Yes, on most Indian PIN codes our courier partners serve. If yours is not covered we will tell you when we confirm the order, and you can switch to UPI or bank transfer. COD is not available for orders to the USA.

You see an order number on screen straight away. We then confirm by email or WhatsApp within one working day, Monday to Saturday.

Yes, any time before it is dispatched. Email or WhatsApp us with your order number. Once it has shipped, use our returns process instead.

Free on orders of ₹999 or more. Below that it is a flat ₹79.

We dispatch within 1 to 2 working days. Delivery usually takes 3 to 7 working days after that, depending on your PIN code. You get a tracking link once it ships.

Yes. Our US store at www.wetrustmediva.com/us shows every price in US dollars. We ship to all 50 states and Washington, D.C. with tracking. We cannot deliver to APO/FPO/DPO addresses or US territories.

Tracked international shipping is a flat $12.99, or free on orders of $75 or more. We dispatch within 1 to 3 working days, and delivery usually takes 7 to 15 working days after that. Customs clearance can occasionally add a few days.

Possibly. Parcels to the USA are imported by the customer, so any US import duties, taxes or customs fees are the customer’s responsibility and are collected by the carrier or customs. They are not included in our prices or shipping charge.

Anything shown without a US dollar price is sold in the India store only. The US store lists exactly what we ship to the USA.

You can return or exchange unused items in their original packaging within 7 days of delivery. Damaged, defective or wrong item? Tell us within 7 days with a photo and we will replace or refund it. Returns are sent back by post or courier; return postage is paid by the customer unless the item was faulty or wrong.

Once the returned item reaches us and passes a quick check, we refund within 7 working days, in the currency you paid in, to the account you paid from (or, for COD orders, to a UPI ID or bank account you share with us).

Yes. Everything ships new, in its original sealed pack, exactly as we receive it. We are a retailer, not the manufacturer.

Products are sold for external use only. Read the pack and follow the instructions printed on it.

Message us as soon as you can. If the parcel has not been dispatched we will change or cancel it. Once it is on its way, our returns policy applies instead.